Contact
Talk to a human.
UK-based support, median answer time 27 seconds, no phone-tree labyrinth. Say "engineer" at any point and you get one.
Phone
Free from any UK number. Median answer: 27 seconds.
0800 048 2300Live chat
In your account portal, staffed by the same team as the phones — not a bot maze.
08:00–22:00 DAILYHelp centre
Setup guides, Hub manuals and honest troubleshooting, written by our engineers.
HELP.NORDVIA.EXAMPLEFor anything that isn't urgent. Replies within one working day, from a person.
[email protected]Send a message
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Find us
Opening hours & HQ.
Headquarters
Nordvia Communications Ltd
1 Meridian Wharf, Canary Point
London E14 9QX, United Kingdom
Press & partnerships
Journalists and infrastructure partners: [email protected] — we reply fastest before noon.
Quick answers
Before you pick up the phone.
My connection seems slow — what should I check first?
Run a wired speed test at the Hub first — if that matches your plan, the bottleneck is Wi-Fi placement, and the help centre's mesh guide (or a free callout on Aurora and Zenith) will sort it. If the wired test is short, call us: that's our side.
How do I report an outage?
Check the status page first — if we already know, an ETA is on there. If your postcode isn't flagged, call 0800 048 2300 and the NOC investigates while you're on the line.
Can I visit the office?
By appointment, gladly — the coffee is good and the NOC wall of screens is genuinely worth seeing. Email ahead and we'll book you in.
I'm moving house — can I take Nordvia with me?
If the new address is on the grid, we move you free and schedule the install for moving day. If it isn't, you can exit without penalty — moving somewhere we can't serve is our problem, not yours.
Prefer to skip the queue?
Start with your postcode.
Most questions end with "…and am I covered?" — that one takes thirty seconds to answer yourself.
Check coverage