Contact
Say hello.
A human says it back.
No phone tree. No "your call is important to us" (if it were, someone would answer it). Average wait: 40 seconds. We retired the hold music in 2024 and nobody has missed it.
Phone
0161 496 0000
Rings a person. Average pickup: 40 seconds. Worst ever: 3 minutes 12 seconds, during the 2025 office fire drill. We logged it.
Chat
In the app
Staffed by humans with names and opinions. The bot only does one thing: tell you where the humans are. It's very good at it.
Help centre
12 articles
Twelve. Total. When there's one plan and no hidden fees, there isn't much to explain. Article #1 is "It's £15". It's our most-read.
Write to us
The form
actually gets read
Replies within one working day, written by whoever picked it up, in sentences.
This is a demo, so your message went precisely nowhere. On the real thing, a human replies within one working day — usually well before.
Opening hours
- Mon – Fri08:00 – 20:00
- Saturday09:00 – 18:00
- SundayText us. We're at the football.
- Bank holidays10:00 – 16:00, gently
HQ
Apex Wave Ltd
Unit 3, The Old Print Works
44 Ledger Street
Manchester M4 2AW
Yes, you can visit. There's a doorbell and a very confident office dog called Megabit.
Leaving?
Text CANCEL to 15015.
That's it. No phone call, no guilt trip, no "retention specialist". We put the exit on the contact page because hiding it is a Big Telecom feature.
Quick ones
Before you type
Rolling 90-day average, published monthly on the status page. When there's one plan and no hidden fees, the calls are short, so the queue is too. The maths does the customer service.
The bot introduces itself as a bot, does one job (finding a human) and does not say "I understand how frustrating that must be". It doesn't understand. It's a bot. We respect you both too much for that.
Text CANCEL to 15015 and it's done — no conversation required. This question is in the FAQ purely so nobody has to ask it, which is our favourite kind of customer service.
Or skip the chat
Most "questions" are just
"is it really £15?"
It is. It really is. You can be on the network before we'd have answered the phone.
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