Dedicated internet
Uncontended symmetric circuits from 100 Mbps to 100 Gbps, delivered with BGP, your own address space or ours, and DDoS protection at the edge of our network — not yours.
SHEET 03 / ENTERPRISE
Infrastructure for organisations that can’t go dark.
Private WANs, dedicated internet access, managed voice and dark fibre — designed around your failure tolerances, delivered against a written SLA, and run by engineers who answer the phone.
FIG 03.1 / SOLUTIONS
Four disciplines, one supplier
Private WAN
Layer 2 or layer 3 private networks across all your sites: MPLS or EVPN cores, QoS engineered per application, and every site diagram delivered at handover and kept current after every change.
Managed voice
SIP trunking and Microsoft Teams direct routing over your own dedicated circuits, with per-call quality metrics, prioritised queuing and porting handled entirely by our provisioning team.
Dark fibre & waves
Dedicated fibre pairs or lit 10G–400G wavelengths between data centres and campuses, with a measured latency report per route before you sign and OTDR traces in the handover pack.
FIG 03.2 / SERVICE LEVEL AGREEMENT
The SLA, in full view
Most providers bury this. We print it on page one of the contract. Credits apply automatically to your next invoice — you never file a claim.
| Measured monthly availability | Equivalent downtime | Credit (of monthly charge) |
|---|---|---|
| ≥ 99.995% | ≤ 2.2 minutes | Target met — none due |
| 99.95 – 99.995% | ≤ 22 minutes | 10% |
| 99.9 – 99.95% | ≤ 44 minutes | 25% |
| 99.5 – 99.9% | ≤ 3.6 hours | 50% |
| < 99.5% | > 3.6 hours | 100% |
| Availability target | 99.995% per circuit, per month |
|---|---|
| MTTR, contracted | 4 hours (P1), on-net circuits |
| P1 response | Engineer engaged ≤ 15 minutes, 24/7 |
| Packet loss | ≤ 0.01% monthly average, core |
| Jitter | ≤ 1 ms, core, monthly average |
| Latency | Quoted per route, in the contract |
| Maintenance notice | 10 working days, 00:00–05:00 windows |
| Exit clause | 60 days, if SLA breached twice in a rolling quarter |
FIG 03.3 / FIELD RESULTS
Recent deployments, measured
99.999%
National law firm, private WAN
43 offices migrated to an EVPN private WAN in one quarter. Measured availability over the first 12 months: 99.999%. Zero unplanned downtime during migration.
0.9 ms
Hospital group, imaging backbone
Dual 10G diverse circuits between three imaging centres and a private cloud. Round-trip latency delivered at 0.9 ms against a 2 ms contractual ceiling.
£0*
Freight operator, failover design
Diverse entry plus cellular failover across nine depots. Two fibre cuts in 18 months; both failed over in under a second. *Revenue lost to connectivity: zero.
Halvert & Moss
VANTA MEDICAL
Atlas Freight
Northgate Capital
FERROUS WORKS
Bright & Co
FIG 03.4 / METHOD
How an engagement runs
No discovery workshops that go nowhere. A fixed, documented sequence from first call to lit service.
-
WEEK 0 — SCOPE
Requirements & failure tolerances
One structured call: sites, bandwidth, applications, and what an outage actually costs you per hour. That number drives the design.
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WEEK 1 — DESIGN
Engineered proposal
Topology diagram, quoted latency per route, single points of failure identified, fixed pricing. Yours to keep whether you buy or not.
-
WEEKS 2–8 — BUILD
Survey, build, test
Wayleaves, civils and splicing with weekly written updates. Every circuit soak-tested for 72 hours before we call it ready.
-
CUTOVER — OUT OF HOURS
Migration, site by site
Parallel-running against your incumbent, cutovers outside business hours, instant rollback plan per site.
-
ONGOING — OPERATE
Monitored, documented, reviewed
One-minute-resolution monitoring, quarterly service reviews with measured-vs-SLA numbers, documentation kept current after every change.
FORM CL-03 / CONSULTATION
Book a design consultation
45 minutes with a network engineer — not a salesperson. Bring your site list and your worst outage story; leave with an outline design and a budget range.
- No obligation — the outline design is yours either way
- Engineer-led — the person you meet is the person who designs it
- Five working days — from call to full written proposal