Call the NOC
Faults and live-service issues, answered by an engineer around the clock, every day of the year.
020 7946 0822
SHEET 04 / CONTACT
Reach an engineer.
No ticket-deflection maze. Calls to our NOC reach a network engineer with CLI access to your circuit — median time to a human, 40 seconds. Sales enquiries get a written reply within one working day.
FIG 04.1 / CHANNELS
Three ways in, all monitored
Write to engineering
New circuits, WAN designs and quotes. Include postcodes and target bandwidth for the fastest answer.
[email protected]Documentation first
Runbooks, RFOs, maintenance calendars and circuit handover packs — the same documents our own engineers use.
docs.copperline.exampleSend a message
FIG 04.2 / HQ & HOURS
Where and when
Copperline Networks Ltd
Unit 4, Ironworks Yard
118 Curtain Road
London EC2A 3AH
- NOC / faults
- 24 / 7 / 365
- Sales & design
- Mon–Fri · 08:30–18:00
- Provisioning
- Mon–Fri · 08:00–20:00
- Billing
- Mon–Fri · 09:00–17:30
Visits by appointment — the yard gate is genuinely a yard gate.
FIG 04.3 / QUICK ANSWERS
Before you write in
The four questions that make up half our inbox, answered here to save you a round trip.
Q.01How fast will I get a quote?
Standard on-net circuits: within one working day. Multi-site WANs and near-net builds: a full engineered proposal within five working days of the scoping call, including quoted latency per route.
Q.02I’m an existing customer with a fault — should I use this form?
No — ring the NOC on 020 7946 0822. It’s answered by an engineer 24/7 and a P1 gets someone engaged on your circuit within 15 minutes. The form is read during office hours only.
Q.03Do you work with IT partners and MSPs?
Yes — around a third of our circuits are delivered through partners. We quote wholesale, keep your branding on the relationship, and never approach your end customer directly. Choose “Partnerships” in the form.
Q.04Can I visit a POP before signing?
Enterprise and WAN customers can tour a London or Manchester POP with one of our engineers — bring your own security questionnaire. Ask in your consultation and we’ll arrange access.
NEXT STEP / SHEET 04
Prefer to start with the spec?
Every circuit class, every price, every SLA number — published in full. Read it, then tell us what to build.